18 June 2015
Losing someone who holds key knowledge can be disruptive for large organisations and devastating for SMEs. The baby boomers in particular have developed a significant amount of personal knowledge of how things work and why.
1 June 2015
Operational transformation is getting harder to deliver well, with increasing global volatility and escalating business complexity. In a perfect world, a company’s day-to-day operations should be managed for peak performance.
27 May 2015
Knowledge work tools can reduce costs by helping organisations be more efficient, but that’s not the whole story.