NLP is Hard

17 September 2015

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One of the areas often associated with Artificial Intelligence is that of Natural Language Processing, or NLP. The ability to communicate and interact with a computer using normal language – in my case English.

Customer Experience is key

20 August 2015

Two of the key things that make a great customer experience are consistency and efficiency.

AI won’t steal your job, but a centaur might

13 August 2015

We’re now all too familiar with the notion that the robots are coming to steal our jobs, but lets look around for a moment and see if we have any useful precedents…

Can you prevent the loss of tribal knowledge with AI?

18 June 2015

Losing someone who holds key knowledge can be disruptive for large organisations and devastating for SMEs. The baby boomers in particular have developed a significant amount of personal knowledge of how things work and why.

Achieving operational excellence with AI and knowledge work technology

1 June 2015

Operational transformation is getting harder to deliver well, with increasing global volatility and escalating business complexity. In a perfect world, a company’s day-to-day operations should be managed for peak performance.

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