Matt Buskell writes for AI Expert Calum Chace: Putting the AI in retail

18 September 2017

Matt Buskell, head of customer engagement at Rainbird, contributes to Pandora’s Brain, a blog by author, speaker and leading expert in AI, Calum Chace.

Taylor Wessing and Rainbird join forces to raise the standards of customer service in the legal industry

25 August 2017

International law firm Taylor Wessing uses Rainbird’s cognitive reasoning engine to innovate new online legal solutions, win new business, and streamline client service.

Most customer interactions will be automated by 2020

20 January 2017

It’s not just organisations that want high-quality automated services, it’s customers.

Should there be a Chief Artificial Intelligence Officer (CAIO)?

4 August 2016

1996 was an inflection point with technology, and 20 years later we are that same point again with AI, sometimes referred to as cognitive technologies.

The Benefits of AI for Business

6 June 2016

I am often asked how business will be transformed by Artificial Intelligence. Benefits can be delivered in three main areas.