Losing someone who holds key knowledge can be disruptive for large organisations and devastating for SMEs. The baby boomers in particular have developed a significant amount of personal knowledge of how things work and why. As these workers leave the workforce, their personal expertise and ability to keep things running smoothly will leave with them.
Technology will be critical in bridging the gap created by the loss of these valuable employees. The knowledge workers that are left will face operational decisions that they haven’t faced before, having relied on the veteran employees to handle them up until now.
The knowledge worker of the future will need to rely on knowledge tools to drive immediate decisions, much more so than past generations. The knowledge worker’s need for rapid information is increasing constantly.
While most companies are drowning in data, what remains illusive is intelligently analysed and actionable insight, together with a way of accessing the right information at just the right time.
Tools like Rainbird have a critical role to play in helping organisations reduce costs, retain a high quality service, and deliver operational continuity. They might just keep the lights on as the baby boomers finally retire.
James Duez is Chairman of Rainbird, a new award-winning knowledge work automation technology.