Head of Consulting and Delivery

In brief:

This role will be responsible for managing a team of Knowledge Consultants in delivering to our national and international clients. The team deliver best in class consultancy, training and project support to both our larger clients and our network of partners.

You will ensure this team meets the highest standards of client service, overseeing multiple live projects, including the delivery of Rainbird Centres of Excellence. You will be communicating with clients face-to-face as well as via webinar. You will have a friendly personality and excellent communication, documentation and project management skills and will be able to bring out the best in others.


Norwich & London


Circa £70k STE


Permanent Full Time

Closing Date:

May 31, 2017

About the role

Working in close collaboration with clients and partners is key, and the role has a very public side. We pride ourselves on ‘doing what we say’ and you will directly manage the delivery of positive business outcomes for our clients and partners, mainly realised through consultancy, training and accreditation around the Rainbird platform.

Your personality will make you naturally want to pitch in and support, whether it’s a client or a colleague, because you are a team player.

You will manage your time, balance your workload and make sure that your team deliver on time and to budget. You will have a logical approach to problem solving and be able to rapidly develop an understanding of new subject matter.

The role reports directly to the Chief Operating Officer.

Experience, qualifications and certificates

  • A degree-level qualification is an advantage, but not essential
  • Formal project management qualifications
  • Experience working as a Senior Project Manager and/or managing a team, preferably for enterprise clients and governments
  • An ability to capture and document business requirements and manage all aspects of project delivery including budget, timescales, risks and stakeholder management
  • Experience in a software-delivery environment working with both sales and technical staff
  • Strong documentation and report writing skills, and experience contributing to proposals

We are looking for

  • Impeccable project management skills
  • A high attention to detail, with excellent analytical and problem-solving skills
  • Experience dealing with project challenges and ensuring effective resolution
  • Proven ability to be detail, deadline, and results-oriented
  • Ability to manage multiple competing priorities and concurrent projects
  • Customer-focused with an ability to understand the business imperatives behind projects
  • Strong presentation and interpersonal skills with a proven ability to guide new users through complex subject matter

How to apply

Interested in this role with us? Send us a copy of your CV and a covering letter explaining why you are the right person for the job and someone from the team will be in touch shortly after.

  • Apply now