Knowledge Consultant

In brief:

Our Knowledge Consultants deliver best in class consultancy, training and project support to both clients and partners.

We will teach you to become an absolute expert in knowledge modelling in Rainbird, and you will then help partners and clients reach the same standard. You will work on live projects, communicate face-to-face as well as via videos and webinars. You will have a friendly personality and excellent communication and documentation skills.

Location:

Norwich

Salary:

TBA

Position:

Permanent Full Time

Closing Date:

February 28, 2017

About the role

As well as developing and setting a high personal standard, you will strive to develop that capability in others. You will train and support clients in their projects and in building Rainbird Centres of Excellence. You will be a gatekeeper for Rainbird best practice knowledge engineering.

Working in close collaboration with clients and partners is key to our model, and the role is client-facing. We pride ourselves on ‘doing what we say’ and you will directly contribute to positive business outcomes for our clients and partners.

Your personality will make you naturally want to pitch in and support people, whether it’s a client or a colleague, because you are a team player.

You will manage your time, balance your workload and make sure that you deliver on time and to budget. You will have a logical approach to problem-solving and will be able to rapidly develop and understand new subject matter.

Experience, qualifications and certificates

  • Experience in a business analysis role or have worked to understand and capture business requirements
  • Strong technical understanding, with an ability to understand simple APIs and XML
  • Strong technical documentation and report writing skills, and experience contributing to proposals

We are looking for

  • Organisational skills with high attention to detail, analytical abilities and project management skills
  • Experienced in identifying, tracking, and managing project challenges and ensuring they are reported and resolved in a timely manner
  • Proven ability to be detail, deadline, and results-oriented
  • Able to manage multiple priorities and workflows
  • Customer-focused and able to determine and understand the business drivers behind projects
  • Strong presentation and interpersonal skills with a proven ability to guide new users through complex subject matter

How to apply

Interested in this role with us? Send us a copy of your CV and a covering letter explaining why you are the right person for the job and someone from the team will be in touch shortly after.

  • Apply now