Rainbird’s Implementation Team supports Clients in on-boarding the Rainbird Platform by delivering best in class consultancy, implementing Rainbird models, and providing training and user support to Clients and Partners.
We have a vacancy for an Implementation Technician within the Implementation team. Your focus will be converting information captured by our Business Analysts on the decisions that our clients are seeking to automate into innovative Rainbird models. You will work on live projects, communicating face-to-face as well as via video and webinars and you will have a friendly personality with excellent communication, analytical and documentation skills.
You may also be required to work with clients to understand and capture their decision making process, with support from our Business Analysts.
Permanent Full Time
April 30, 2018
The Rainbird Implementation Team sets the gold standard in implementing solutions on the Rainbird Platform and we provide a wide range of services to our Clients and Partners, from delivery consultancy and the initial build of Rainbird models through to support, training and accreditation.
Key to this role is the ability to interpret information captured by our Business Analysts on the business logic and subject matter expertise that our clients are seeking to automate with Rainbird, and use this to build innovative Rainbird models. You will become an expert in the Rainbird platform and will maintain your skill through keeping abreast of new features and the product roadmap.
You will act as a link between the Development team and end users, conducting User Acceptance Testing and identifying opportunities for new platform features. You will also support end users by managing support requests in line with our support model and service level agreements.
Working in close collaboration and building strong relationships with Clients and Partners is key to our model. This role is Client-facing and will require strong stakeholder management skills.
We don’t expect prior experience in Artificial Intelligence but a background in object oriented program languages or computer science is a clear advantage.
This role is based full time in our Norwich office, however the Client facing nature means some travel nationally and internationally may be required.
Interested in this role with us? Send us a copy of your CV and a covering letter explaining why you are the right person for the job and someone from the team will be in touch shortly after.