Traditionally, lawyers identify customer needs by manually comparing their needs with upcoming changes in legislation. This manual, highly repetitive task costs lawyers valuable, non-billable time. Like any human task, the process is vulnerable to error.
Taylor Wessing recognised that Rainbird had the potential to take on much of this process, accurately and rapidly analysing existing opportunities and triaging new enquiries. Rainbird is able to consult with customers directly via a chat interface to assess each client’s needs, resulting in an automated pipeline of work. This leaves the lawyers to do what they do best, providing a high quality service to their clients.
The law firm sought to identify a piece of legislation that would be ideal to trial this concept. The timing of the Modern Slavery Act, and the requirements it places on organisations, made this a perfect topic and a great time to deploy a solution.
The Modern Slavery Act is a piece of legislation that sets out a range of measures on how modern slavery and human trafficking is dealt with in the UK. All obligated businesses must publish a ‘slavery and human trafficking statement’ for each financial year. The burden on organisations is coming into focus as each organisation faces the financial year-end.
Taylor Wessing engaged us to build and deploy a self-assessment tool that can be used by any customer affected by the legislation.
We worked with a team of the firm’s expert lawyers, to encode their knowledge of the Modern Slavery Act. Together we modelled how customers with different attributes are impacted by different parts of the act, resulting in a knowledge map which is accessible via a chatbot.
Any customer can now go through a consultative process with the Rainbird-powered chatbot. They receive a tailored report clearly describing the level of risk they are exposed to, and the actions required for them to comply with the legislation. They also receive a statement of work and quotation for any billable services required by Taylor Wessing.
Unlike other AI solutions, Rainbird provides a rationale for every judgement it makes, which acts as a full audit trail for this automated decisioning. Lawyers are able to explore the ‘thinking’ that went into each report, giving them confidence that the logic is being properly and consistently applied, while enabling them to remain in total control of the process as legislation evolves.
Rainbird remembers every interaction, so the potential for Rainbird to take what it has learnt into account to better inform future judgements.
Taylor Wessing has increased their operational efficiency while also winning new business through the tool. Volumes are expected to continue to increase as the 2017 financial year end approaches.
The firm is keen to create more Rainbird-powered solutions, so it is developing an internal Centre of Excellence to proceed with expanding this capability internally, supported by the Rainbird team.