Each patient’s rehabilitation plan is developed by a qualified Physiotherapist or Osteopath who are an expensive resource. Creating rehabilitation plans is a time consuming, manual and repetitive task.
Once completed, the plans are provided to lower-cost Fitness Instructors, who deliver the practical sessions.
Fluid Motion recognised that, if they could generate these rehabilitation plans automatically, it would allow them to lower their staff costs and increase throughput. Fitness Instructors could generate a high-quality tailored plan based on a model of the Physiotherapist and Osteopath’s expertise modelled in Rainbird.
Fluid Motion felt that there was also the potential to improve the customer journey, by eliminating handovers between medical staff and the Fitness Instructor prior to patient sessions taking place, and at each review. They realised that it would enable plans to be more iterative in response to patient progress.
Having a Rainbird solution accessible via a tablet device would also give patients the power to select and tailor their own programme, increasing the number of patients that Fluid Motion could support, while significantly differentiating their service offering.
Rainbird’s team worked with Fluid Motion’s qualified Physiotherapists and Osteopaths to encode their model of patient treatment in Rainbird, including the suitability of numerous exercises to individual patient symptoms.
The resulting knowledge Map was then integrated into a mobile front-end that could be accessed by Fluid Motion’s network of Fitness Instructors. The tool now allows them to create a tailored, illustrated rehabilitation plan for patients as a result of an interaction with a virtual Physiotherapist or Osteopath.
The next step is for Fluid Motion to provide access to patients directly so they can create their own rehabilitation plans. Patients will have the facility to provide feedback so that Rainbird can adapt their plan, making alternative recommendations if specific exercises are uncomfortable.