Is AI just about Efficiency and Job Cuts?

21 January 2016

McKinsey contended that AI would impact the economy to the tune of $5-7 tr per annum, stripping up to 140m jobs from the economy by 2025.

Customer Experience is key

20 August 2015

Two of the key things that make a great customer experience are consistency and efficiency.

Can you prevent the loss of tribal knowledge with AI?

18 June 2015

Losing someone who holds key knowledge can be disruptive for large organisations and devastating for SMEs. The baby boomers in particular have developed a significant amount of personal knowledge of how things work and why.

Achieving operational excellence with AI and knowledge work technology

1 June 2015

Operational transformation is getting harder to deliver well, with increasing global volatility and escalating business complexity. In a perfect world, a company’s day-to-day operations should be managed for peak performance.