Which kind of support has %S asked the firm for?
What has %S said they are trying to achieve?
Has %S elected not to receive a targeted support service?
Is %S receiving, or have they recently received, investment advice?
Has %S confirmed they understand how targeted support differs from advice?
Has %S volunteered further information during the interaction?
How is the firm handling the further information %S volunteered?
Has %S confirmed the out of date information the firm holds?
Has %S disclosed a circumstance that affects how they need to be supported?
Has %S agreed the targeted support charge before the service is provided?
Has %S asked to transact inconsistently with the suggestion?
Which band describes the investment risk %S says they will accept?
Which band describes the capital loss %S says they could absorb?