With a new decade comes a new sense of purpose for firms across financial service, insurance and professional services.

As organisations wake up to the limitations of RPA and look to take a more strategic approach to automation, Rainbird CEO James Duez looks at some of the emerging trends of 2020, including transparent automation improving compliance, and the adoption of technology that truly augments people

For more in the way of 2020 forecasts, check out Rainbird CTO Ben Taylor’s predictions for the impact of machine intelligence on middle- and back-office decision-making.