How banking and financial systems can recognise and support vulnerable customers
In the wake of the COVID-19 crisis, the number of vulnerable people in every society has skyrocketed.
This comprehensive eBook will explain:
- Why ignoring vulnerable customers will cost banks and financial institutions more profits than they can spare
- The definition of vulnerability and its different forms—including transient vulnerability
- An illustration of how Rainbird, EY and RCA are tackling the problem of vulnerability
- How intelligent automation can help banks identify and support vulnerable customers