How banking and financial systems can recognise and support vulnerable customers

In the wake of the COVID-19 crisis, the number of vulnerable people in every society has skyrocketed.

This comprehensive eBook will explain:

• Why ignoring vulnerable customers will cost banks and financial institutions more profits than they can spare
• The definition of vulnerability and its different forms—including transient vulnerability
• An illustration of how Rainbird, EY and RCA are tackling the problem of vulnerability
• How intelligent automation can help banks identify and support vulnerable customers