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How banking and financial systems can recognise and support vulnerable customers

In the wake of the COVID-19 crisis, the number of vulnerable people in every society has skyrocketed.

This comprehensive eBook will explain:

  • Why ignoring vulnerable customers will cost banks and financial institutions more profits than they can spare
  • The definition of vulnerability and its different forms—including transient vulnerability
  • An illustration of how Rainbird, EY and RCA are tackling the problem of vulnerability
  • How intelligent automation can help banks identify and support vulnerable customers

Recognising and Supporting Vulnerable Customers in Banking