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Automation Bias and the Deterministic Solution: Why Human Oversight Fails AI
Automation bias makes human oversight unreliable for AI. Deterministic, graph-based guardrails provide the precision, traceability, and compliance that human supervision cannot guarantee.
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First impressions are everything at FNOL
At First Notification of Loss (FNOL) in the insurance claims process, the consequences of a bad first impression are rather more quantifiable. More than 30%…
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UK customers are famously good at queueing; that doesn’t mean we enjoy it
Peek inside a modern contact centre, and you’ll usually still see a segmented setup; one department for account review, one for security checks, and so…
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We’re all faced with cognitive bias – but we don’t have to be bound by it
Whatever the industry or task, from motor liability judgements to tax assessments, it’s the quality of the decisions we make that effectively dictates the quality…
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Rainbird COO James Loft rallies business transformation at the London AI Summit
Customer convenience, compliance demands, and technology adoption are just some of the hurdles today’s organisations need to overcome to remain competitive. In his London AI Summit…
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Omnichannel and risk protection: a delicate balancing act
Today, innovation and protection need to sit together – they can no longer be at odds. It may be a delicate balancing act, but it’s…
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AI-powered automation can transform legal practises into client-centric firms of the future
According to Thomson Reuters, the use of alternative legal service providers (ALSPs) “is now a $10 billion market and growing.”For traditional legal practices wanting to…
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Rainbird sponsors Codebar to help diversify the tech industry
Codebar’s goal is to enable underrepresented members of the community to learn programming in a safe, fun and collaborative environment which could expand career opportunities…
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The transparency challenge: providing algorithmic clarity in the financial sector
As an industry, financial services is amongst the most data-heavy. The information flowing through firms is sensitive, diverse and complex, and covers everything from consumer…
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Rainbird is Crossing The Pond
This winter Rainbird is embarking on another stateside visit marked by an appearance at AI Summit New York. We’ll be spanning the East Coast of…