The research, conducted by Vanson Bourne on behalf of Rainbird, surveyed senior decision-makers in enterprise organisations. It found that the main reason behind businesses not implementing AI is a shortage of talent in their workforce for handling automation processes. While this was the overall biggest barrier to adopting AI in the UK, when broken down into professional services, financial services, insurance and IT, the data highlighted a number of different concerns across business functions.
James Duez, CEO at Rainbird, commented: “In order to truly understand what processes will benefit from AI, businesses must review their strategies. Rather than pushing AI investment into IT departments, organisations should recognise where the most important decisions are being made – within the business. Symbolic tools are business-friendly, rapid to work with and completely auditable and it is these that will unlock the streamlining and automation of operational decisions.”