The digital transformation of financial services is in full swing, as tech-driven challengers look to disrupt the market while the incumbents scramble to modernise their own ageing IT systems.

But the widespread implementation of tools like artificial intelligence (AI) across the industry is not without its drawbacks, with concerns existing about the scale and transparency of fully automated processes, as well as the potential for the technology to begin replacing real people in the workforce.

Read the full article, Rainbird AI platform puts people first to improve automated decision-making on NS Banking.