Front-end solutions and customer service chatbots have achieved popularity in recent years, but have businesses truly maximised the data sitting in their middle- and back-office?

Rainbird CTO Ben Taylor explains how the adoption of machine intelligence can enable businesses to solve complex problems before they ever reach the customer.

Want more 2020 predictions? Rainbird COO James Loft discusses how businesses can strategically deal with looming regulatory changes over the coming months.